Payment policy
Payments, disputes and reversals
Weldun verifies payment status through trusted backend and provider records. A browser redirect alone is never treated as proof of success.
Pending payments
Do not immediately repeat a payment that is pending or uncertain. Use the payment-status screen to check again first.
Failed but debited
Submit a payment-issue report with the payment reference and a safe description. Never include card details, an OTP, PIN, CVV, or banking password.
How disputes are reviewed
Weldun reviews the submitted payment reference, provider status, recipient information, and relevant internal records. The support team may contact the customer for additional safe information.
Refunds and reversals
Customers do not receive an automatic refund button in V1. Refunds, duplicate-payment corrections, chargebacks, and reversals are controlled operational actions reviewed against payment and ledger records.
Fees
The customer sees the tip amount, service fee, and total charge before payment. Provider and settlement calculations remain controlled by the backend.